FAQ

ORDER AND PAYMENT

  • Can I change the color of an article I just ordered?
    • Due to an automatic ordering system, once the order is made it is no longer possible to change it.
  • What payment methods do you accept FitPaddy.com?
    • It uses Shopify Secured Checkout cryptography to mix credit card information so that customer transactions are secure and protected.
    • com accepts the following forms of payment for purchases :
      • Credit or debit card
      • Paypal
  • What shipping options offers FitPaddy.com?
    • Shipment 24/48 hours in all of Italy.
  • How can I check the status of my order?
    • Enter the Tracking Number that you will have received via email on the "Trace your order" page of our site.
  • What is your refund policy?
    • For more information on our reimbursement policy, visit the "Reimbursements" page of our site.

PROMOIONS

  • How can I use a coupon code online?
    • To reshoot a coupon code :
      • When you're ready for checkout, click on the cart top to the screen and then Display cart.
      • In the payment phase of the checkout, under the cart on the right side there is a coupon Code box.
      • Insert the name of the coupon code.
  • Can I apply a discount code to a past purchase?
    • It is not possible to apply a promotional code and discounts to previous purchases.
  • Why is my coupon code invalid?
    • If you receive a message informing you that your coupon code is not valid, it may be due to one of the following reasons : The promotion has expired.
        • The promotion cannot be used with the items you want to purchase.
        • In the cart they may miss promotional items.
        • The promotion is not cumulated with other offers.

FITPADDY MAT

  • Is the FitPaddy Mat shrug available in different sizes and thicknesses?
    • The pad FitPaddy Mat is available in a single size and unique thickness :
      • Length : 180 cm.
      • Width : 61 cm.
      • Thickness : 0.6 cm.
  • Does FitPaddy Mat respect the environment?
    • Consider the purchase FitPaddy Mat a respectful choice for the environment.

In general, PVC is not eco-friendly, as it filters toxins into landfills and also is often released during the manufacturing process.

However, we are liete to report that our FitPaddy Mat mats are free of toxins and that the production process is free of certified emission.

  • What are the FitPaddy Mat mats made of?
    • Our mats have been designed with the help of yoga experts for functionality, comfort, and longevity.
    • The FitPaddy Mat line is carried out in TPE, eco-sustainable.
  • How do you clean up the FitPaddy Mat shrug?
    • The FitPaddy Mat mats can be cleaned with a non-abrasive sponge with a small drop of detergent for dilute dishes with water.
    • We do not recommend cleaning the mats with a garden hose, put it in the bathtub, shower, washing machine or use a vacuum cleaner : one of the following could damage the shrug or make no guarantee.
  • How can I take care of the FitPaddy Mat shrug?
    • Keep your FitPaddy Mat shrug in the best conditions by cleaning it 1 times every 5-10 uses.
    • Don't ever soak it in the water.